ek447 Privacy Policy

1.1 Purpose of This Policy

Protecting your privacy on the ek447 platform is our top priority. This Privacy Policy ("Policy") describes how ek447 ("we", "us") collects, uses, stores and protects your personal information. This policy applies to the website https://ek447.cam.

By using this website or creating an account, you agree to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our platform.

1.2 Scope of Applicability

This privacy policy applies to the following individuals:

• All members registered on the ek447 platform
• Any person visiting the website
• Persons who contact us via live chat or email
• Users accessing our services from any device

2.1 Identity Information

During account registration we collect the following information:

• Full name (first and last name)
• Date of birth (for age verification)
• Valid email address
• Password (stored in encrypted form)
• Nationality and country of residence

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we carry out an identity verification process (Know Your Customer — KYC). The following documents may be required at this stage:

• Copy of National ID Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method

This information is used solely to confirm identity and is stored under strict security measures.

2.3 Financial Information

For deposit and withdrawal processing we collect the following financial information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 Technical and Usage Information

The following information may be collected automatically while using our platform:

• IP address and device information
• Browser type and version
• Date and time of access
• Pages visited and activity logs
• Cookie and session data
• Gameplay history and patterns

3.1 Service Delivery and Operation

Your information is used for the following core purposes:

• Creating and verifying accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Storing gaming history and balance
• Providing 24/7 customer support in Bengali

3.2 Security and Compliance

To protect our platform and users:

• Detecting and preventing fraud and unauthorized access
• Meeting anti-money laundering (AML) requirements
• Enforcing responsible gaming guidelines
• Ensuring age verification (21+ only)
• Detecting and preventing multiple accounts

3.3 Communication and Improvement

To improve your experience:

• Sending important account-related notifications
• Informing you about new promotions and offers (with your consent)
• Analyzing and improving platform performance
• Customizing the user experience

You can opt out of marketing communications at any time. However, important account notifications will always be sent.

4.1 Data Sharing Policy

ek447 never sells, rents or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Limited information necessary for their respective services is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers and game software providers.

Legal Obligations

Disclosure of information may be required in response to a valid court order or a legal demand from a regulatory authority.

Fraud Prevention

Limited information may be shared with fraud detection and prevention service providers.

4.2 Third-Party Obligations

We have strict confidentiality agreements with all third parties with whom information is shared. They:

• May use the information only for the specified purpose
• Are required to maintain adequate technical measures to protect the information
• May not transfer the information to any other party
• Are required to destroy all information upon termination of the agreement

5.1 Technical Safeguards

We use the following technologies to protect your information:

• SSL/TLS Encryption: All data transfers on the website are secured through 256-bit SSL encryption
• Password Hashing: Passwords are never stored directly; only encrypted hashes are stored
• Firewall Protection: Advanced firewall and intrusion detection systems are active
• Regular Security Testing: Security audits are conducted regularly by third parties
• Data Backup: Secure and encrypted backup systems are in place

5.2 Access Control

Access to your information is strictly controlled. Only authorized staff who need to view the information to deliver services may access it. All access is logged and reviewed regularly.

5.3 Response to a Data Breach

In the event of any data security breach, we will immediately:

• Determine and assess the scope of the incident
• Notify affected users as quickly as possible
• Take the necessary corrective steps
• Put measures in place to prevent recurrence in the future

6.1 Types and Use of Cookies

We use the following types of cookies:

Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, security verification and language preferences. They cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences, such as display settings and information from previous sessions.

Analytics Cookies

These cookies are used to analyze platform usage statistics and improve the service. Information collected is anonymous.

6.2 Cookie Control

You can manage cookies from your browser settings. Please note that disabling essential cookies may cause certain website features to stop working correctly, such as staying logged in.

7.1 Right to View and Correct Information

You can request to view the information we hold about you at any time. You also have the right to request corrections if any information is inaccurate or incomplete. Many details can be updated directly from your account settings.

7.2 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain data in the following cases:

• To fulfill ongoing legal obligations
• Due to legal requirements for retaining financial records
• If there are pending transactions on an active account
• During the investigation of fraud or disputes

7.3 Right to Data Portability

You may request your personal information in a structured, commonly used format. Fulfilling this request may generally take up to 30 days.

7.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, contact us at [email protected] or change your notification preferences from your account settings. However, important account notifications will always be sent.

8.1 Retention Policy

We retain your information only for as long as it is necessary for the purpose it was collected or to meet legal obligations:

• Active account information: For as long as the account remains active
• Transaction records: A minimum of 5 years from the date of the last transaction
• KYC documents: A minimum of 5 years after account closure
• Gameplay logs: 1 year for security and dispute resolution purposes
• Support conversations: Up to 2 years

Once the specified period has ended, data is securely deleted or anonymised.

9.1 Age Verification Policy

ek447 is a platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration and is reconfirmed during the KYC process.

If we become aware that anyone under the age of 21 is using our platform, their account will be closed immediately and all associated data will be deleted.

10.1 Notice of Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a message to your registered email
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be taken as acceptance of the new policy. For significant changes, your active consent may be required.